FAQ

Overhaul & Replacements

What models of TEIN suspension are available for overhaul

Most TEIN shock absorbers are eligible for either overhaul service or replacement service (replacing only the core component).

When do I need overhaul

Your shock absorber needs overhaul once in 2 to 3 years or approximately 30,000 to 40,000 km if you mainly drive on city streets. If you enjoy sports driving, we advise roughly once a year.

How much does overhaul cost

Overhaul and replacement charges depend on the damper's condition therefore are priced by individual case. Please contact TEIN directly for further information on this service.


Damping Force Adjustment

How do I adjust Damping Force

You can adjust damping force using the adjustment dial (click) on the shock absorber. Setting 0 is stiffest and 16 softest. Turn clockwise for stiffer setting and counter clockwise for softer setting.

My 16-level adjustment dial (click) turns more than 16 clicks

The adjustment dial, depending on the structure of the shock absorber is able to rotate 17 or more clicks. This is normal and has no effect on the damping itself which will only go up to 16 however it can damage your damper if you drive with it set over click 16.

Which damping force level do you recommend

TEIN states the "recommended value" found in the user manual supplied with your product. This setting provides the optimum balance between ride comfort and maneuverability. Start with the recommended setting provided and adjust gradually from there according to your preference and driving style / conditions.

Do EDFC series' 32-, 64- or 96- level mode broaden the damping range

These modes offer a finer adjustment per damping force level, providing a more precise setup. They do not broaden the range of damping force adjustment. Switching from 16- to 32-level enables fine-tuning at 1/2 of each original level, and to 64- & 96-level increases precision to 1/4 & 1/6 original levels respectively.


Replacement Parts

Can I buy a replacement damper or spring

TEIN can offer replacement dampers or springs for your TEIN product, please contact TEIN for pricing and availability. Please note TEIN would need the part and lot number from the damper or spring you are looking to replace. Please also note replacement springs are sold as pairs only.

Can I buy replacement components (Dust Boots, Bump Rubber, Click Assembly etc)

TEIN are able to offer individual replacement components. Please contact TEIN for pricing and availability. Please note TEIN would need the part and lot number from the damper that needs the replacement component.

Can I purchase softer / stiffer springs for my suspension kit

TEIN can offer softer or stiffer springs for most suspension kits. Please contact TEIN with the part number from your dampers and we will be able to advise on what is available to you.

I have misplaced User Manual can I get a replacement

TEIN is able to offer a PDF version of all User Manuals. Please contact TEIN with the part number from your damper(s) for assistance.


TUV / Approval Documents

Can I get a TUV or approval document for my suspension kit

All TUV approved products are shown via the product search page. For non-TUV product approval we suggest / recommend to contact your seller first.


Miscellaneous Questions

How long is Manufacturer's Warranty

Our product warranty is 12months from date of purchase, unless other agreements have been made. Please feel free to contact to your seller for further information.

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